Terms & Conditions

We don’t want to be a noodge, but there’s some rules you need to follow when coming to Shir Madness. So please read this spiel!

VIP tickets (only available by pre-purchase) include reserved seating for all stages. Plus, entry to VIP lounge, with food and drinks included. If any VIP seat is not occupied 10 minutes after commencement of a performance, then it becomes free for all to use.

Standard Ticket. Does not guarantee getting into any particular stage. Once venues are full, we are not permitted to allow additional people inside. If you wish to see a particular act, please queue in advance.

FESTIVAL PROGRAM: The Festival organisers reserve the right to make changes to the Festival program if required.

The Festival organisers will not refund, exchange or replace any tickets when:

  • The ticket holder is unable or chooses not to attend the event
  • The ticket has been duplicated
  • The wristband pass is lost, damaged, forged or stolen from someone else
  • The ticket holder has been refused entry or evicted from the Festival in any of the circumstances outlined in the Terms and Conditions
  • The Festival does not meet the ticket holder’s expectations
  • The program lineup changes
  • Individual performances are full


LATECOMERS; You maybe asked to wait until a suitable break in the performance in order to enter the room.

PHOTO ID: Tickets are not transferable. The Festival reserves the right to view your photo ID to ensure your face matches your name, or your concession status.

CHILDREN UNDER 12: may only enter the festival accompanied by an adult ticket holder, who may obtain a maximum of two free tickets for children under 12.

WRISTBANDS: Upon arrival, present your printed e-ticket to the Festival Box Office and you will be given a wristband. The colour will be dependent on the type of ticket you have purchased. Please be a mensch; wear it and have it visible at all times. Wristbands are non-refundable, non-transferable and invalid if tampered with or broken. If you are a nudnik without a wristband, or have the wrong coloured wristband, our festival team will escort you from the festival.
With a wristband you can enter and leave the Festival whenever you like.

WEATHER: The Festival will take place regardless of the weather. The weather may vary, so come prepared for a bit of rain, a schvitz or a cool night.

AUDIO, VIDEO & PHOTOGRAPHS: Please respect the copyright and livelihood of our artists by not taking photographs, video or audio recording without prior approval. The Festival has all rights to film, photo and video production of this Festival and your sheyna punim may be filmed incidentally during the Festival.

SECURITY: Security officials have the right to search personal property of ticket holders for safety reasons; refusal may result in entry being refused without refund.

SECURITY OF PERSONAL ITEMS: Festival organisers are unable to accept responsibility for the loss or theft of personal items. For security reasons, do not leave personal item unattended.

OFFENSIVE BEHAVIOUR: The Festival has the right to refuse entry or evict patrons who behave in an inappropriate, offensive, or illegal manner. Don’t be a schmuck!

ILLEGAL SUBSTANCES: Those caught with illegal substances in their possession will be dealt with by law. No ifs, no buts. If you’re a schmo we will deal with you. This issue threatens the future of the festival.

ALCOHOL: No alcohol is sold or may be consumed on the premises. You are not permitted to bring alcohol to the event.

LITTER: We pride ourselves on our efforts for recycling and keeping a clean site and appreciate your attention to disposal of waste in the appropriate containers. Please use facilities thoughtfully & preferably take all your schmutz home with you.

FOOTWEAR: is to be worn at all times, you’ll look like a schlub otherwise.

ANIMALS: Sorry, but don’t schlep your pets to the festival. We know you love your dog, cat and gold fish, but it’s for the best that you leave them at home.


  1. To the fullest extent permitted by law, we do not accept liability of any nature for the acts, omissions or default of those providing services in connection with the Festival or any liability for any injury, damage, loss, delay or additional expenses which are incurred at or in association with this event. Where legislation implies any condition or warranty which cannot be excluded or modified, that condition or warranty will be deemed to be included in this agreement. However, our liability for any breach of such condition or warranty will be limited, at our option, to the resupply of the services or the cost of having the services supplied again. In no event will we be liable for any indirect, consequential, exemplary or special damages.
  2. Admission is at the ticket holders own risk. You acknowledge that neither we nor the venue will be responsible for any loss or damage to property (including personal property such as bags, money or other personal items) brought to or purchased at the Festival by you or your invitees.
  3. You will be liable for any loss or damage caused at the Festival by you or your invitees.
  4. Any breach of any of these terms and conditions will entitle the Festival organisers to evict the ticket holder from the venue and confiscate any ticket or wristband, without refund.
  5. This agreement is governed by the laws of New South Wales, Australia.

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